HipChat Is Yammer For The Masses
For any small business, there’s no question that efficient internal communication is key. That’s doubly true in today’s world, where many companies have team members scattered around the world. There are communication platforms out there that look to tackle this, but many of them are either time consuming to setup or aren’t really designed for your ‘everyman’ small business or organization. Enter HipChat, a startup that wants to be the communication platform that any business or organization can get up and running in a matter of minutes. The service launches today in private beta, and the first 100 people to enter “TECHCRUNCH” as their invite code will be able to start their own company networks (you only need one code to invite your entire company).
HipChat offers an Adobe AIR client (compatible with Windows, Mac, and Linux) that lets you chat with your entire team at once, or hold more private discussions with select team members. It offers support for quick attachment sharing, notifications when you receive a message, and a searchable web archive for past messages. And perhaps most important: it’s very easy to get up and running, even for the most casual users. You don’t need your own company Email address, and the signup process takes all of three minutes.
The app itself is slick. It runs in AIR (which I’m not typically a fan of) but it looks very clean and doesn’t come with that distinctly unnative you often wind up with on AIR. Chats are broken into different rooms — along with your companywide chat, you can invite other team members to join you in smaller groups, and you can mark them private if you’d like to restrict access.

Now, businesses often have the same question about services like this: why not just use a group chat room on AIM or Skype? The answer is equally obvious. If that’s so practical, why aren’t you already doing it?
It’s hard to overstate how much these services can help. At TechCrunch we rely heavily on TC50 winner Yammer for much of our internal communication. It’s amazing how reliant we’ve become on the service in such a short time — if Yammer goes down, we wind up turning to mass Email messages, which are hardly ideal.
HipChat will be facing off with Yammer and, to some degree, Salesforce Chatter, but it’s tackling a different market. Yammer appeals to a huge variety of companies, but it requires that they have their own internal Email address (e.g. john@company.com). For small companies with limited tech resources, that’s a fairly high barrier to entry, which gives HipChat an opportunity. There’s also the potential to appeal to organizations like fraternities and clubs. HipChat also competes with Campfire by 37signals but Campfire is web-based rather than a desktop app.
HipChat does have a ways to go from a functionality perspective before it can really match Yammer’s offerings. For one, there’s currently no way to receive a SMS notification when someone mentions you in a message. There are also no mobile applications currently available. HipChat also lacks some of the security options offered by Yammer, like restricting access to specified IP ranges, but for most small businesses that probably isn’t much of an issue. The HipChat team says that they’ll consider any good ideas its users request, so don’t be surprised if we see some of these features roll out soon.
Users will be able to try the service free for thirty days, and then can step up to a paid plan, which range from $9 a month for 12 members and a restricted chat history to $100 a month for 100 members and unlimited chat history. More pricing details are here.
HipChat was founded by Garret Heaton, Pete Curley, Chris Rivers, who previously founded calendar startup HipCal, which was acquired by Plaxo in 2006. At Plaxo they helped build out Plaxo Pulse. They stayed at the company through its acquisition by Comcast in 2008, and left earlier this year to start HipChat.
You can get a feel for HipChat in the demo video below. Clearly the HipChat team had a good time making it — make sure to pay attention to the The Office inspired chats (this is especially funny because Salesforce used the exact same idea for their demo).

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Colabolo Takes Another Stab At Team Task Management
Colabolo is an Adobe Air app that soft-launched a few days ago and wants to simplify the way tasks in a team are assigned, managed and resolved. Available in English and Japanese, the app (currently in beta) is offered by Tokyo-based ImaHima. By combining the ease of use of email with the structure of project management solutions, Colabolo intends to help handling tasks that require team work such as sales leads, approval requests, document reviews, support requests, etc.
After installing the client (system requirements), Colabolo starts with an almost spartan interface that indeed looks like that of an email client. User can create a new task (called “issue”) in just a few seconds: Click on the “New Issue” button, name and describe the task, classify it by type, assign who is responsible and you’re done. All tasks can then be tracked (and filtered) at a glance in an inbox-like grid at the top of the screen. This is also where all updates made by team members are automatically sent to.
But Colabolo isn’t only for the project leader. All issues can be scheduled, commented on and discussed in real-time by added team members. Files can be shared with drag-and drop. And Colabolo can also be integrated into existing email accounts, essentially turning it into a help desk system when dealing with external customers.
An example: If an email from a customer arrives to your company’s support email address, it will not only be automatically converted into a new Colabolo-compatible support issue but also forwarded to the support team leader. The issue can then be assigned to another colleague whose comment on the issue can be used as an email reply back to the customer from within Colabolo. If the person in charge regards the task to be resolved, all team members involved get a notification in their Colabolo in-box and can move on to the next task.
ImaHima CEO Neeraj Jhanji says this built-in inbox (with push notifications) helps reducing the number of conventional emails significantly. Asked what other factors are distinguishing Colabolo from similar solutions already existing on the market Jhanji says Colabolo is easy to use even for non-technical staff (which is true), efficient (because users don’t have to wait to be online) and fast (because Colabolo behaves like a desktop application while syncing changes with all team members in the background).
Colabolo is free at the moment, with future pricing likely to stand at around $9.99 per month and user (in contrast to many competing products, there is no limit on projects, tasks or attached files). An iPhone app is also in development.
I liked Colabolo enough to at the very least recommend downloading and trying the app out, which is true especially for start-ups looking for a simple task management tool for their team. Colabolo faces a lot of competition in the online project management field (37Signals’ Basecamp, Action Method, Daptiv, LiquidPlanner, Huddle, Producteev, Clarizen, just to name a few).



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